Feetology Podiatry Centre
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FAQ

Do I need to make an appointment?

Do I need to make an appointment?

Feetology is a busy clinic and patients need to book their podiatry appointments ahead of time. With multiple practitioners and extended practising hours on Tuesdays an appointment will be available within one week. We endeavour to meet our patient’s requirements for specific appointment times but where this is not available we maintain a waiting list […]

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Do I need a referral?

Do I need a referral?

Referrals are generally not required to access podiatry treatment. Your GP may however specifically refer you to a podiatrist for a condition they are treating you for. There are also a limited number of circumstances that require you obtain a referral from your GP prior to treatment, as follows: Veterans holding Department of Veterans’ Affairs […]

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Will my health fund provide a rebate for my treatment from a podiatrist?

Will my health fund provide a rebate for my treatment from a podiatrist?

Most health funds offer a rebate for their patients as part of an extras package. The services covered and the values of the rebates are determined by your health fund. It is suggested that patients speak with their health fund prior to obtaining treatment to understand their individual cover. Feetology can provide you with the […]

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Can I claim my health fund rebate at my appointment?

Can I claim my health fund rebate at my appointment?

Feetology utilises both Tyro and Hicaps electronic claiming systems to process health fund rebates on the spot. Patients need to bring their health fund card to access this service.

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What paperwork will I need to complete?

What paperwork will I need to complete?

All of our patients are required to complete a New Patient Details form before their first appointment with Feetology – even if you have a referral from your GP. This electronic form will be sent out to you to complete before your appointment. If you cannot complete the form prior to arrival, please arrive ten […]

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What should I bring to my appointment?

What should I bring to my appointment?

Patients need to bring the following items to their first podiatry appointment, as applicable to their individual circumstance: Come prepared to answer questions about your concern and your medical history Any xrays, ultrasound, MRIs or any other investigation concerning your issue Bring your shoes that you regularly wear – they oftern contribute to foot problems. […]

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Do you have wheel chair access?

Do you have wheel chair access?

Feetology Podiatry Centre has wheel chair access to all parts of the clinic, and a ramp and disabled parking spot at the front of the building.

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Does Medicare cover my podiatry costs? Do you bulk bill?

Does Medicare cover my podiatry costs? Do you bulk bill?

Podiatry is generally not covered by Medicare – with the exception of individuals under a GP management plan for Chronic Diseases. Eligibility to participate in this program is determined by your GP and requires the presence of a chronic and complex medical condition that is managed by your GP in conjunction with a team of […]

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How long do I have to wait to get an appointment?

How long do I have to wait to get an appointment?

Feetology is a busy clinic and patients need to book their podiatry appointments ahead of time. With multiple practitioners and extended practising hours on Tuesdays, an appointment will generally be available within one week. We endeavour to meet our patient’s requirements for specific appointment times but where this is not available we maintain a waiting […]

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What if I need to change or cancel my appointment?

What if I need to change or cancel my appointment?

We understand that life is unpredictable and you may not always be able to make your scheduled appointment. If you can’t make an appointment please contact our reception at least 24 hours prior to cancel or arrange for another time. Missed appointments and appointments cancelled without 24 hours’ notice may be charged a consultation fee.

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How long is an appointment?

How long is an appointment?

The length of your podiatry appointment will depend on the treatment you are having. Generally speaking, appointments take between 20 – 40 minutes.

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How many visits will I need?

How many visits will I need?

The number of treatments required will depend on your individual treatment plan as agreed with your podiatrist.

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Is parking available?

Is parking available?

Off-street parking is available in front of the Feetology Podiatry Centre building.

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What will you do with my private information?

What will you do with my private information?

Privacy and confidentiality is fundamental to Feetology’s values and undertakings. Our policies and procedures ensure that your personal information is handled sensitively, securely and in accordance with privacy legislation. Our Privacy Policy is available here.

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What types of orthotics do you have?

What types of orthotics do you have?

We have a few different types of orthotics. Everyone is different and will require a different level of support/ different style of orthotics to suit their footwear and lifestyle. Your podiatrist will determine which options are suitable for you based on their examination. They range from ‘library devices’ (where the podiatrist matches up a specific […]

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My ingrown toe nail is infected. Should I get antibiotics first?

My ingrown toe nail is infected. Should I get antibiotics first?

It isn’t necessary but antibiotics will help to settle the infection and associated swelling making it easier and less painful for us to clear the offending portion of the nail. If the podiatrist ends up suggesting a partial nail avulsion as a treatment for your nail the infection must be cleared first and they are […]

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I think I’ll need an x-ray. Will the podiatrist arrange this?

I think I’ll need an x-ray. Will the podiatrist arrange this?

Most foot problems can be diagnosed without Xrays or diagnostic imaging. However, if diagnostic testing is required, e.g. x-rays,  ultrasounds or MRI, the podiatrist can provide you with the required referral to local imaging clinics. Some complex imaging can only be referred by your GP in which case, your podiatrist will advise you. There maybe […]

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  • 2/456-458 Cleveland Redland Bay Rd, Victoria Point
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Fri8am - 4:30pm
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